DELIVERY & RETURNS
BUY NOW, WEAR NOW
We have a variety of delivery options available.
Need something bespoke? hello@signofthetimeslondon.com or call us on 07801 535 153 and we'll make it happen.
UK DELIVERY
We offer click & collect from our Chelsea store. Usually ready in 2-4 days. Email us at hello@signofthetimeslondon.com to check if your order is ready to pickup.
INTERNATIONAL DELIVERY
Items being delivered outside of the UK are now subject to customs fees, which will be the responsibility of the customer, regardless of whether the item is going to be returned. For specific delivery questions, please contact us for a bespoke quote.
NOT RIGHT? NOT A PROBLEM
We offer two types of products: Pro Seller items and Individual Seller items. Each product listing clearly indicates the seller type. Your rights under consumer law are not affected. From time to time, Items may be offered as part of a special campaign or promotional event. These terms will be clearly stated in the relevant campaign communications, as well as on the collection and product pages.
For Pro Seller Purchases
You have 14 days to return your item for a refund. Items must be unused and in original condition. Return shipping is at your cost, unless the item is faulty or incorrect.
Individual Seller Purchases
You can return your item within 7 days for store credit. Items must be in original condition. Store credit is valid for 6 months and will be issued after we check the item’s condition.
In-Store Purchases
All sales are final, unless your item is faulty.
HOW TO RETURN
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Email us – Let us know what you’d like to return and the reason. We’ll provide you with our return address.
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Return your item – You can either pack and ship us your item or visit our Chelsea store to return it in person.
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Receive your refund or store credit – We’ll process a full refund to your original payment method or issue store credit for Individual Seller items.
For Pro Seller purchases, you have 14 days to return items for a refund, provided they are unused and in original condition. Return shipping is at your cost unless the item is faulty or incorrect.
For Individual Seller purchases, store credit is offered if you notify us and return the item within 7 days in its original condition. Store credit is valid for 6 months and issued after a quality check.
In-store purchases are final, unless the item is faulty.
Items included in special campaigns or promotional events may be subject to specific return terms, which will be clearly outlined in the relevant campaign communications, collection, and product pages.
You retain all rights under applicable consumer law.
Please refer to our returns policy here.
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